These answers help you choose between advice, design, and plant purchases. If your question is more specific, tell us what you need.
How we work
First, choose the service that best suits your needs. Then we confirm the scope and, depending on the service, schedule the session or collect the photographs, measurements, and preferences for your space. The specific terms are available on each product page.
Advice or design: which do I need?
The advice service helps you answer questions and set priorities regarding plants, irrigation, or care. The Ready Garden Pack · Essential Design is designed to create a proposal for a space, with the deliverables indicated on its product page.
Can I book a service if I live outside Valencia?
Yes, you can book the services offered online. For any in-person service, please check the area and availability beforehand.
Is the date I choose for the advice session automatically reserved?
It is a preferred date that must be confirmed based on availability. If we cannot agree on a suitable date, you can request a refund for the unprovided service.
What do I need to prepare for a design?
Clear photographs, measurements of the space, and your preferences. It is also helpful for us to know the orientation, hours of sunlight, and how you plan to use the space. See how to prepare the information for the Ready Garden Pack.
What size area and how many revisions does the pack include?
Essential Design is intended for an area of up to 30 m² and includes one revision, according to the scope described on its product page. If your space is larger or you need more work, contact us for a separate quote.
When does the design period begin?
When we receive all the necessary information and confirm the scope. The specific timeframe is indicated on the product page of the service you booked.
Are plants and installation included?
They are not included in the online services unless expressly stated. Plants, materials, and installation work are agreed upon through a separate quote.
Can I see an example before booking?
Yes. You can view an example of advice and an example of design. These are illustrative demonstrations of the service, not actual client projects.
How much does it cost to ship plants or products?
The available options and applicable costs are displayed when you enter your address before paying. See the Shipping Policy and contact us before purchasing if you need to confirm a destination or a specific date.
Will the plants look exactly like the photograph?
As they are natural products, they may vary in shape, color, or growth. They must match the characteristics specified in your order. If you need to confirm a specific size or format, contact us before purchasing. Decorative pots are only included when expressly stated on the product page.
How do I cancel, return an item, or report an issue?
Write to info@viverodabril.es with your order number and the reason. The applicable terms and rights are outlined in the Returns, Cancellations, and Refunds Policy.
Can you start the service during the first 14 days?
To begin within the withdrawal period, we must first receive your express request and the corresponding information. Making a purchase does not automatically constitute a waiver of your rights.
I am a supplier and want to collaborate.
Submit your catalog, your service area, and your proposed collaboration at Collaborate with Vivero de Abril.